Service Commitment

Conveying powerful momentum and shortening the distance between the world

Upholding the business philosophy of quality first, integrity in performance, efficient service, and long-term operation & maintenance, establishing a standardized service system, and comprehensively ensuring service standards across the entire chain: product quality, delivery, technical support, engineering integration, and after-sales maintenance.

质

QUALITY ASSURANCE

Product Quality & Warranty Commitment

ISO

ISO 9001 Quality Management System Certification

01

Strict Raw Material Control

All products are designed in strict compliance with applicable product standards and customer technical requirements. Raw materials include virgin copper and aluminum, eco-friendly insulating sheathing compounds, and zero recycled content. Each batch is accompanied by a Certificate of Conformity, inspection reports, and factory test reports — all documentation fully traceable.

02

Advanced Manufacturing & Scientific Management

We employ state-of-the-art equipment and processes, combined with scientific production management. Quality control and process inspections strictly follow ISO 9001 requirements. Final product inspections before shipment comply fully with relevant standards, ensuring all technical and quality specifications meet or exceed industry benchmarks.

03

Warranty Commitment

Standard cables carry a minimum 12-month warranty; special engineering cables qualify for extended warranty coverage. During the warranty period, we provide unconditional free replacement and reshipment — including full logistics and ancillary costs — for any inherent quality defects not caused by external force, human error, or improper installation.

04

Service Life Assurance

When properly designed, installed, and maintained, our products guarantee expected performance and service life. We possess full capability to design and manufacture products compliant with IEC standards, international advanced standards, and custom specifications per customer requirements.

交

DELIVERY COMMITMENT

Order Delivery Commitment

Accurately align with customer order requirements, complete integrated processes including drawing verification, model confirmation, and production scheduling, and strictly manufacture and deliver according to contractual timelines while proactively updating production progress and logistics tracking.

Establish an express order green channel for urgent project deadlines, emergency repairs, or rush orders—prioritizing production scheduling, loading, and delivery to fully support critical project milestones.

Under no circumstances—except for force majeure events such as natural disasters or traffic control—will delivery delays, missing shipments, or incorrect shipments occur.

Tight control over logistics and distribution: dedicated vehicles and direct routes are used to prevent cable damage during transit; upon arrival, we assist customers with counting, inspection, and spot-checking, and provide resolution and replenishment within 24 hours for any damaged or incorrect goods.

技

PRE-SALES SERVICE

Free Pre-Sales Technical Support Commitment

A dedicated technical team provides free consulting services—including cable selection, load matching, cross-section calculation, laying scheme optimization, and cost-efficiency analysis—for your projects.

Free technical review of project drawings, Q&A support, and interpretation of industry standards—assisting owners and contractors in refining material lists and procurement plans to avoid risks such as non-compliant cable specifications, mismatched models, or parameter inconsistencies.

Upon request, our company can dispatch experienced, highly competent engineering technicians to the site for handover inspections and installation guidance.

AFTER-SALES & LOCAL SERVICE

After-Sales & Localized Service

售

AFTER-SALES SERVICE

After-Sales Service Commitment

01

We provide a 24/7 after-sales support channel, assign dedicated account managers for one-on-one order and after-sales follow-up, ensure immediate customer service response, and maintain uninterrupted service during holidays and nighttime to guarantee rapid resolution of power failures and product issues.

02

During the warranty period, if defects in cables arise from manufacturing issues, we will immediately replace them free of charge or cover repair costs upon notification from the buyer.

03

After the warranty expires, if cable faults occur, we commit to repairing them free of charge or replacing them at the most reasonable price with no service fee, based on customer requirements.

驻

LOCALIZED SERVICE

Localized Technical Engineer On-Site Support

01

Localized technical engineers provide on-site support: arrival within 2 hours in urban areas and within 4 hours in county-level regions to conduct line inspections, fault repairs, technical rectifications, and resolve complex issues.

02

For urgent power outages, cable failures, or engineering rectification needs, we perform emergency repairs immediately.

03

We offer scheduled inspections and preventive maintenance recommendations to help customers identify potential issues early and reduce failure risks.

COMPLIANCE & CLAIM

ComplianceIntegrity & Assurance

廉

INTEGRITY COMMITMENT

Integrity and Ethical Partnership Commitment

✓

We uphold integrity in business operations and ethical partnerships. All business negotiations, supply fulfillment, and project settlements are fully compliant and transparent, strictly prohibiting commercial bribery, opaque operations, malicious price inflation, false reporting of work volume, and bundled sales.

✓

We never maliciously amend contracts, impose mandatory add-ons, or falsify product pricing — steadfastly adhering to fair partnership principles.

✓

We rigorously comply with industry regulations, honor commercial agreements, respect confidentiality obligations, and strictly protect parameters, procurement prices, and project documentation — safeguarding clients’ commercial and project information security.

Integrity is our foundation; compliance is our commitment — building long-term, trust-based partnerships.

赔

DISPUTE RESOLUTION

Dispute Resolution & Compensation Commitment

✓

For customer concerns regarding product quality, delivery, or service, we respond within 1 hour and provide a written resolution plan within 24 hours.

✓

Upon verification of our liability, we unconditionally process returns, replacements, rework, or compensation — without delay, evasion, or附加 conditions.

✓

We maintain a dedicated fast-track channel for customer complaints to ensure every concern receives timely, fair, and satisfactory resolution.

Customer satisfaction is our ultimate goal — we take full responsibility for every issue.

Beginning with customer needs, ending with customer satisfaction, excelling in end-to-end support — this is our unwavering promise.

Contact Us

Xinshuli Cable Technology · Professional Services

Phone

18622721250 (Mr. Han)

Mobile

18602612570 (Mr. Wang)

Company Address

No. 41, Gaoxin Avenue, Beichen Science and Technology Park, Beichen District, Tianjin